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Customer Happiness Engineer
Wingify, a Delhi based fast-growing software startup, makes Visual Website Optimizer (VWO), a market leading tool that helps marketing professionals increase sales and conversions on their websites using a variety of techniques such as A/B testing, behavioral targeting, heatmaps, usability testing, etc.
VWO is used by 2500+ businesses across 60+ countries, and the customer base includes big brands like Microsoft, AMD, GE, Walt Disney internationally, and close to home, companies like Jabong.com, ClearTrip and MakeMyTrip
Website - www.wingify.com
Profile/Designation - Customer Happiness Engineer
Location - Delhi
Desired experience - 6 months to 2 years
Course specialization - B.Tech(CS/IT)/MCA
Probation/Training Period - 6 months.
Salary - Rs. 3.0 - 6.0 LPA CTC
- Functional Interview with Senior Support Engineer/Technical Support Manager
- Technical Interview with Senior Engineer
- HR Interview
- Final Interview with the CEO/CTO
Position Description & Specification
Do you love helping users discover the best out of a product? Become a technical evangelist at Wingify, a fast growing software company. We require people who can provide technical support over email to our customers for challenging issues. (Occasional voice / phone support)
Here's what you would be required to do
- Answer customer queries over email/ticketing system
- Interact with our engineering team to get software issues and bugs resolved
- Maintain and update knowledgebase, documentation and FAQs
- Contribute ideas to the team on how customers can be delighted
In short, your job is to keep our customers happy by helping them with their queries and issues.
We are looking for someone who
- Knows the importance of customer support and satisfaction of customers in the success of a company. Customer support is a religion at our company and we have high standards and expectations. Everyone in the company, including CEO, does customer support at our company.
- Has excellent written and spoken English skills
- Is willing to work in rotating shifts (night shifts from your home - we have flexible work from home policy)
- Education: B.Tech/B.E., MCA
- Salary: 6 Lacs
- Industry: IT