The main scope of work of a bank relationship manager lies in handling clients and offering them help and advice on various banking related queries. Whenever we visit a bank it is the relationship manager that we usually talk to for most cases, be it opening an account with the bank or some guidance on financial investments.
The Job Role and Responsibilities
A bank relationship manager primarily deals with retail customers and offers them banking and financial advisory. Apart from this, a relationship manager may also be required to supervise bank employees communicating with their clients. Sound financial knowledge is a must for this role.
Competencies and Skills Required
Since the role of a relationship manager is primarily focused on client handling and management, it is imperative that the person have good communication skills and amiable nature. Domain knowledge of the financial sector and products in the market is very important. The major skills and competencies needed for this role are:
- Excellent communication and listening skills
- Confidence and Presentation skills
- Understanding and interest in financial / banking products and markets
- Ability to analyze and research information
- Ability to explain complex information clearly and simply
- Good sales and negotiation skills
Assessment for the ‘Right’ Relationship Manager
The following table illustrates how various skills and personality traits map to assessments required for the Relationship Manager role:
| Relationship Manager Profile | AMCAT Mapping |
| Communication Skills | English: High Logical Ability: Mid to High Agreeableness: Mid to High |
| Analytical Skills | Logical Ability: Mid to High Numerical Ability: Mid |
| Understanding of Financial/Banking products and services | Banking Service: High |
| Ability to deal with stress and follow procedures | Emotional Stability: Mid Conscientiousness: Mid to High |
| Good Sales and Negotiation Skills | English: Mid to High Extraversion: High Emotional Stability: Mid |
