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Network Support Engineer

Pumex Infotech Pvt. Ltd.
0-0 years  |  2-3LPA  |  Chennai

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Job Description

About Pumex InfoTech Pvt Ltd:

Pumex, have been serving global customers since 2003, during this short period they have become the leaders in web-based-customized-ERP solutions and other software outsourcing contractual jobs. Their team of well-experienced professionals helped their clients to gain competitive advantage by providing proper technical services for a better ROI.

Website: http://www.pumexinfotech.com/

Designation: Network Support Engineer

Salary: INR 2 LPA to INR 3 LPA

Location: Cochin

Experience: Minimum 2 years - 2010/2011 Batch

Course specialization: BE/B.Tech

Job Description:

  • To respond to support issues and solve technical problems as part of Service Desk Team.
  • To support corporate and customer's networks and well as the Australian based support staff.
  • To configure Cisco routers and switches for provisioning tasks remotely as may be required to respond and resolve faults assigned to you.
  • Receive frontline calls and emails (tickets) about customer faults, classify and respond or escalate where required to senior engineers.
  • Continue to follow-up on existing faults in the ticketing system by contacting related third parties and updating customers where required.
  • Reviewing new tickets and classifying and assigning fault tickets to the relevant support staff.
  • Provide manual administrative tasks in the network and virtual cloud environment.
  • Perform routine testing of highly available redundancy solutions and complete checklists.
  • Perform quality assurance on closed/resolved incidents to ensure correct processes were followed.
  • Perform other after-hours tasks as directed by project managers.

Desired Profile:

  • Extensive experience dealing with customers and remote networks, such as in a network operations call center or some other form of remote IT support role.
  • Experience in a telecommunications/ISP call center, preferably a network operations role.
  • Network design skills using Visio.
  • Experience with Cisco routers.

Interview Process: Technical Round followed by HR Interviews (in Cochin)

Probation Period: 6 months


  • Education: B.Tech/B.E.
  • Salary: 3 Lacs
  • Industry: Telecom

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