Tips to handle negative emails professionally

Tips to handle negative emails professionally


Email has become a part and parcel of our lives. When it comes to emails trust me, Email writing is an art. Here in this article we tell you what to do and how to respond to emails when their tone is negative, critical, or angry. If you’re looking for jobs and receiving criticism from potential employers or networking contacts, or a current employee with growing tension between you and your boss, negative emails are never easy to read. Apart from being upset by the email, you also want to fix the situation ASAP. Here’s how to can handle the negative emails professionally.

  1. Take some time to respond
    when you receive such kind of emails your first reaction is to respond back right away. But doing so may land you up in trouble and may also ruin the relationship with a potential employer or your boss. So take some break, think about the situation and keep your hands off from the keyboard for a while.
  2. Review the Email
    Once you have landed into your calmer version of your mind, sit back and review the email once again. It happens many a times that we misinterpret the meaning of the email. Best possible way is to go through the email and write down the problems and concerns expressed in the email. This will allow you to address all of them appropriately in your response and help you to communicate better.
  3. Don’t Jump to conclusions right away
    Well at times to get an outsiders’ perspective it is suggested to have a chat with another colleague or friend. This will give you time to decompress and calm down before sitting down again at your desk and facing the email.
  4. Ask for help
    Yes! Your colleagues and friends can not only give you an third person perspective they can also suggest or draft a mail for you that can save you. Freshers are advised to follow this tip.
  5. Reply – Keep it short
    Here you are! Now comes the time to respond back. Make sure you think your response through and make it a bit straightforward. Be sure to answer any questions or clarify any miscommunication. If you feel that you might be misunderstood—or worse, that your job may be on the line—you should pick up the phone and call the email sender right away. By doing so, you’ll avoid long-term damage to your job candidacy or working relationship.

It can be easy sometimes to misinterpret the intent of an email, so it’s best to clear the air as quickly as possible. That way, you can establish open lines of communication with potential employers or re-establish the lines of good and clear communication between your professional network or current boss again.