After 5 months of toiling 14-hour days, making a hardware IoT product from scratch and spending thousands of dollars of Other People’s Money, I and my two co-founders woke up with a jolt.
It suddenly dawned to us that our product would not sell. And unless we did something about it, the startup was doomed. This was December 2014.
Dreamy eyed noobs that we were, we made tons of mistakes. I hope this post helps you avoid some of those mistakes because as much as we glorify failure in the startup world, it does hurt. A lot.
Let me back-track a few months to give you some background. In July, we started building smart internet connected switches that learn from user behavior and automate all the electronic appliances in a home.
We felt that it’s a pity that our search results and news feed are personalized to us but our homes, where we spend most of our time, are not.
We had a vision that our switches will learn and personalize the electronic appliances in a home to its owner. We decided to name the company Lumos.(Yes, I am a big Harry Potter Fan!)
We took some pre-seed investment from an angel investor and headed off to our alma mater IIT Gandhinagar to get incubated. We converted a lab into our office space and the Lumos saga started!
We built like crazy. That’s the thing about us engineers; if you give us something interesting to build, we will forget everything else and just build. Our first prototype, which automated lights, was ready in 45 days.
The second prototype, which could automate lights, fans, ACs and water heaters was out in another month. This is really fast according to hardware standards.
In mid-November, we got a product designer on board to design the final product. In December, we were already in talks with investors to raise the next round of funding.
We were on track to have a market-ready hardware product in less than one year. We were pleased with ourselves. The investors were pleased with us. Life was a bed of roses.
Until it was not. We had underestimated the work that goes into making a market-ready hardware product. We had overestimated the demand and utility of our product.
Hardware products sell at 4x–5x the component costs. How did we not know this?!
We were wildly wrong about the price at which we thought our product would sell. And when all this realization came together, shit got real.
January 2015-April 2015
We were forced into a deathly spiral of pivots that almost killed the company. We made bigger mistakes. We left IoT as a sector. We lost a cofounder on the way. The pivots are a long story. I’ll save it for another day.
Now that you have some background, here are the top 5 mistakes we made in Lumos and what we learnt from them.
Mistake 1: We were neither experts nor target users of the product that we were building.
We had never used the existing home automation products in our homes. We were not experts in the IoT sector. When you have new at something, you give yourself the famous Dunning Kruger Pass on your decisions.
“The Dunning–Kruger effect is a cognitive bias wherein unskilled individuals suffer from illusory superiority, mistakenly assessing their ability to be much higher than is accurate.”
And we did give ourselves the Dunning Kruger pass. Had we been users of existing smart switches, we would have known that the incremental value that our product was offering was quite low. Had we been experts in IoT, we would have known how to price hardware and the difficulties in building it.
By avoiding this mistake, you can avoid a lot of other mistakes which happen as a result of this one.
Learning: Work on something where you are either an expert or a top user. If not, become an expert/top user.
Homejoy founder Adora Cheung herself worked as a professional cleaner to understand the business.
Mistake 2: We did not do the due diligence on the idea before we started building the product.
We did not understand the market and competition well enough. We also did not figure out the persona of our customer. And whether that customer was looking for the value that we were providing.
We did not question whether we would be able to provide that value in that first place.(Machine Learning cannot read the human mind. Not yet!).
It is always possible to validate or disvalidate a lot of assumptions about the product, market and competition without building the full-fledged product.
One way we could have done it was by selling existing products to our potential customers.
Learning: I learnt this very useful method in an IoT accelerator by Infuse Ventures. Make a thorough list of hinge-breaking assumptions for your market, product and competition. Hinge breaking assumptions are those that can make or break your company.
Rank them according to probability of the assumption being wrong and subsequent risk to company. Start validating from the top while building as less as possible.
Mistake 3: We let sunk cost bias affect our decisions about pivoting.
It was not that we were clueless about the problems in our product. We had doubts in our minds. In a startup, you almost always have doubts. But we had built so much. We were in love with our product. And we were not ready to ask the difficult questions.
Is it okay to be doubtful about your product? Is it okay to voice your doubts and bring the team morale down?
Or make your cofounders feel that you are not as committed to the idea and the vision as they are?
It helps to be transparent about your doubts with co-founders in the long run.
It would have saved us a couple of months and some money.
Learning: It is absolutely necessary for founders to be committed to the vision of the company. However, there are multiple ways to achieve a vision. Don’t fall in love with one way. Accept the possibility that you might have to start things over from scratch.
Build a culture of transparency in your company. Encourage dissent among cofounders and deal with it objectively.
Mistake 4: We were trying to do everything for everybody.
We were making switches that could automate your lights, fans, ACs and water heaters. We would have tried to automate your TV, Fridge, Oven and Car as well had it been feasible to do so.
We were pitching power savings as well as luxury. This made the product and the pitch very complicated.
Learning: As a startup, you are constrained in resources. So it is always better to identify and solve one problem very well instead of solving n problems in a so-so way.
Nest solved the heating problem. Dropcam and Canary solved the security problem. Try to be a drug for your customer instead of being a vitamin.
Mistake 5: We underestimated hardware.
Building a successful startup is hard. Building a hardware startup is 10 times harder.
Pebble, with all its Kickstarter success, is still in troubled waters.
Building a prototype is the easiest part of building a hardware startup. The real challenge comes in product design, production engineering, manufacturing, distribution and marketing/sales. And you need to have friends in China.
Also, hardware product validation and iteration cycles are much longer than software ones. Getting funding is relatively difficult; VCs ask for traction(~$1M on Kickstarter/Indiegogo last I heard) because of the inherent risk in a hardware startup.
Managing cash flows is hard because you have to pay your vendors months before you get paid from your customers.
Considering all this, we were not the right team to build a hardware company.
Learning: Understand what you are getting into if you are starting a hardware company and plan accordingly. Get experienced people on your team or get into a hardware accelerator like HAXLR8R.
Eventually, we ended up leaving hardware and IoT as a sector and decided to work in the content sector (which we understand better).
This article was first published on Medium by Yash Kotak, co-founder Lumos.