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Voice Process

AaramShop
0-1 years  |  0.9-1.4LPA  |  New Delhi

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Job Description

Company Profile:

AaramShop is a hybrid retail platform that is completely focused on ensuring that you can shop for your daily essentials & grocery brands from the comfort of your homes or offices and have your orders delivered to you in a matter of hours, not days.

Website: www.aaramshop.com

Location: New Delhi

Desired Experience: 0 – 1 Years

Salary: INR 0.9 – 1.4 LPA

Tentative Date of Interview: Will be communicated post registration window is closed

Interview Process:

-HR

-Written

Job Description:

- Answer incoming calls from customers to take orders (Including Cross-selling, up-selling)

- Handle customer inquiries telephonically

- Manage and resolve customer complaints

- Process orders and ensure the delivery

- Follow up customer calls where necessary

- Describe products and services

- Maintain records of telephonic interactions & orders

Skill Set Required:

- Verbal Communication (English & Hindi), Phone Skills, Listening, Data Entry Skills, Customer Service & Multi tasking

- Person should have Convincing Skill

- Influences customers to buy product or service by following a prepared script to give product reference information.

- BPO experience, particularly in Telecom/E-Commerce/Customer Service would be given importance

  • Job Responsibilities: Voice Process
  • Education: B.Sc., B.Tech/B.E., BCA
  • Work Ex: 0 - 1 yrs
  • Salary: 1.4 Lacs
  • Industry: ITeS/BPO

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