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Channelplay

User Support Associate

Channelplay

0 - 1 Years   |   0 - 3 LPA   |   Gurgaon
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Job Description
About Company:
Channelplay is the fastest growing retail marketing services firm in India. With presence across India and expanding international footprints, managing over 5000 employees for top global brands, we have grown to be a respected name in the Industry.

Technology has always been a differentiator for us and our technology team help us drive effective execution by making cloud-based Enterprise Automation Software products. Our flagship product 1Channel is used by many global Brands & BTL Agencies to manage and track Retail Marketing execution including Field Force Management, In-store Sales and Visual Merchandising Activities. 1Office, another SaaS product developed by us, is an Enterprise Management System to manage HR, Admin and Finance processes with workflow automation and actionable dashboards. Our third product 1View works as a marketplace that enables brands / agencies to publish, track and manage their mystery shopping activities with the help of freelancers.

User Support Associate is a great position for individuals to step into technology/digital career path. This role is specifically designed to assist end users with their regular queries and conducting MIS related activities for new implementations. A User Support Associate can expect to work in this position for 2 to 3 years before being promoted to a bigger role in the technology space.

Website: https://www.channelplay.in/

Profile offered: User Support Associate

Role & Responsibilities:
- Support technology users through educating them about product or by solving a usage related query.
- Interact with projects to help them track and report technology issues
- Follow up with users to track technology implementation and collect usage feedback.
- Support team during technology implementation by carrying out MIS related activities.

Skills & Experience Required:
- Good Communication
- Familiarity with Web and Mobile app usage
- Comfortable in handling data in Microsoft excel

Education & Experience: B.E/ B.Tech

Degree and Streams: Any

Target Batch: 2019-2020

Job Location: Gurgaon

CTC: 3LPA

Interview process:
- Aptitude Assessment
- HR Round

Interview Location: Gurgaon

Joining: Immediate

Interview Schedule: Interview Date and Venue will be confirmed Post registration process is over


Education:

B.Tech/B.E.

Work Experience:

0 - 1 Years

Salary

0 - 3 LPA

Industry

IT

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