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US Non Voice Process - Chat & Email (Sprint)
About the Company:
iEnergizer is a leading Business Process Outsourcing provider (“BPO”) of customer management solutions dedicated to delivering performance while actively supporting and advocating our client’s brand. iEnergizer helps our Partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. From sales to customer care, technical support and back-office services, iEnergizer provides client-centric solutions to a partner base that includes a number of Fortune 500 companies operating within different industry verticals including: Healthcare Payers and Providers, Banking, Financial Services, Insurance, Gaming, Publishing and Legal. We don’t consider ourselves simply an outsourcing provider. We are a trusted partner who acts as an extension of our clients\' operations. iEnergizer provides our clients with high-quality service, while lowering operating costs in an innovative atmosphere that focuses on an exemplary customer experience, combined with continuous improvements in key business impacts. Being a mid-sized company enables us to offer clients the best of both worlds—the resources to provide a scalable environment, combined with an infrastructure that allows us to remain nimble and customer-focused.
Desired Experience: 0.5 – 2 years in International BPO
Last Date to Apply : 09-05-2016
Tentative date of joining : will be communicated post registration window
Salary : INR 3.36 – 3.96 LPA
Job Description :
- Handling customer queries regarding phones and broadband related services.
- Responsible to provide timely and effective resolutions to US customers through chats & emails.
- Manage customer's account including credit adjustment, phone activation,billing and trouble shooting using device user\'s guide.
- Fully responsible to delight prospective customer with satisfactory service levels.
- Meeting realistic customer expectations in terms of efficiency & accuracy.
- Focus to achieve 100% customer satisfaction.
- HR Round
- Operations Round
- Job Responsibilities: US Non Voice Process - Chat & Email (Sprint)
- Education: B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Sc., B.Sc.(Hons.), B.Tech/B.E., BBA
- Work Ex: 0.5 - 2 yrs
- Salary: 3.96 Lacs
- Industry: IT