US Customer Service (Vegas)

About the Company:
iEnergizer is a leading Business Process Outsourcing provider (“BPO”) of customer management solutions dedicated to delivering performance while actively supporting and advocating our client’s brand. iEnergizer helps our Partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. From sales to customer care, technical support and back-office services, iEnergizer provides client-centric solutions to a partner base that includes a number of Fortune 500 companies operating within different industry verticals including: Healthcare Payers and Providers, Banking, Financial Services, Insurance, Gaming, Publishing and Legal. We don’t consider ourselves simply an outsourcing provider. We are a trusted partner who acts as an extension of our clients\' operations. iEnergizer provides our clients with high-quality service, while lowering operating costs in an innovative atmosphere that focuses on an exemplary customer experience, combined with continuous improvements in key business impacts. Being a mid-sized company enables us to offer clients the best of both worlds—the resources to provide a scalable environment, combined with an infrastructure that allows us to remain nimble and customer-focused.

Website: http://www.ienergizer.com/ 

Desired Experience: 0.5 – 2 years in International BPO

Last Date to Apply : 09-05-2016

Tentative date of joining : will be communicated post registration window

Salary : INR 3.36 – 3.96 LPA

Job Description :  
- Resolve customer queries within the assigned TAT.
- Adhere to the Login hrs & maintain the desired AHT Levels.
- Develop strong customer relationships and provide paramount service.
- Ascertain customer needs and take action in a timely manner.
- Perspective and intuitive nature with the ability to solve problem

Interview Process:
- HR Round
- Operations Round