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Profile Offered: TSM Backup Admin
Job location: Chennai
Course Specialization: ME/M.Tech, M.Com, BSc, BCA, BE/B.Tech, PG Diploma, MSc, Diploma, B.Com, MCA
Desired Experience: 0 to 3 Years
Roles and Responsibilities:
Adopt the given technology to meet the drift of customer and business requirements.
Root Cause Analysis preparation and meeting Service level agreement for submission.
Develop, document and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of environments as well as incremental backups as required.
As a Subject matter expert, you will provide direct technical support as needed in the planning, coordination, installation, and implementation and testing of releases, upgrades, or changes to IBM SAN products and Switches.
Diagnose storage products and related product issues and follow up with root cause analysis.
Participate in disaster recovery, planning, changes, upgrades, implementation and tests as scheduled.
Primary on call support for Storage and associated switch products.
Support for technical consultation and inquiries from the other IT technical teams.
Support for new product installation and evaluation as needed.
Problem determination and resolution within expected time frame.
Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.
Lead daily Operations meetings provided there are no P1 incidents running.
Aid with identifying problem management trends.
Education:
B.Sc., B.Tech/B.E., M.Sc., M.Tech./M.E.
Work Experience:
0 - 3 Years
Salary
Confidential
Industry
IT