Training and QA Specialist

Website: https://www.fiicc.in

Job Profile: Training and QA Specialist

Job Location: Mysore, Karnataka

Salary: INR 4.2 - 6.0 LPA

Experience: 1-2 Years

Course Specialization: Any Bachelor's degree

Job Description:
We are looking for a Training and QA Specialist to enhance the competencies of individual employees by designing and conducting training programs that will boost employee's workplace performance in alliance with the University's core values.

Job Responsibilities:- Identify training needs by evaluating strengths and weaknesses
- Develop and oversee the production of classroom handouts, instructional materials, aids and manuals.
- Direct structured learning experiences and ensure accuracy of information and quality of delivery by monitoring mails and chat conversations.
- Acclimate new hires to the business and conduct orientation sessions
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employees' work behavior
- Determine communication quality standards by studying inbound and outbound mails and chat; conducting test mails to advisors on new procedures.
- Contribute to team effort by accomplishing related results as needed.
- Verifies employee results by measuring skills in use of product knowledge, service ability, greeting, diction, listening, etiquette, objection handling and efficiency.
- Provides feedback to employees by monitoring mails; conducting monthly help sessions.
- Evaluates employee's approaches by rating effectiveness of communication service representatives by providing quality ratings.

Desired Qualification:
- Bachelor's Degree
- Minimum 1- 2 years' experience in similar role
- Fluent English