Established in 2012, the Federation of Indo-Israeli Chambers of Commerce (FIICC) South India is a non-government, industry-led and industry-managed organization, playing a proactive role in India's development process and serves as a much-needed link between the business communities of South India and Israel. FIICC is the only bilateral Chamber of Commerce in South India, which is committed to the development of Indo-Israel business and trade relations.
Job Profile: Training and QA Specialist
Job Location: Mysore, Karnataka
Salary: INR 4.2 - 6.0 LPA
Experience: 1-2 Years
Course Specialization: Any Bachelor's degree
We are looking for a Training and QA Specialist to enhance the competencies of individual employees by designing and conducting training programs that will boost employee's workplace performance in alliance with the University's core values.
Job Responsibilities:- Identify training needs by evaluating strengths and weaknesses
- Develop and oversee the production of classroom handouts, instructional materials, aids and manuals.
- Direct structured learning experiences and ensure accuracy of information and quality of delivery by monitoring mails and chat conversations.
- Acclimate new hires to the business and conduct orientation sessions
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employees' work behavior
- Determine communication quality standards by studying inbound and outbound mails and chat; conducting test mails to advisors on new procedures.
- Contribute to team effort by accomplishing related results as needed.
- Verifies employee results by measuring skills in use of product knowledge, service ability, greeting, diction, listening, etiquette, objection handling and efficiency.
- Provides feedback to employees by monitoring mails; conducting monthly help sessions.
- Evaluates employee's approaches by rating effectiveness of communication service representatives by providing quality ratings.
- Bachelor's Degree
- Minimum 1- 2 years' experience in similar role
- Fluent English
B. Pharm, B.A., B.Com., B.Com.(Hons.), B.Tech/B.E., BBA, BCA, MBA
1 - 2 Years
4.2 - 6 LPA