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Trainee Support Executive

Agreeya Solutions India Pvt. Ltd.
0-0 years  |  3-3.6LPA  |  Noida

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Job Description
AgreeYa Solutions is a global provider of software, solutions and services focused on delivering a competitive advantage to customers through its partnership approach, global capability and flexible delivery model. We serve dynamic organizations of all sizes that seek to improve business efficiency, enhance organizational performance and deploy innovative technology solutions, including software and app development and independent software testing. Headquartered in Folsom, California, AgreeYa is a growing and dynamic organization with 15 offices in 8 countries employing more than 1,100 professionals


Designation: Trainee Support Executive

Job Location: Noida

Training Period: Technical Training - 6 months

Salary: 3.0-3.6 lpa

Tentative date of interview: 17th November onwards

Interview Process:
  1. Written test ( in person)
  2. Interview F2F 
Other specifications:

- Cab facility will be provided to Noida based candidate (within 10 km radius)

Please Note: The candidates must have basic knowledge of C/C++

Job Description:
  • Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
  • Solutions include, but are not limited to,
  • resolving username and password problems
  • uninstalling/reinstalling basic software applications
  • verifying proper hardware and software set up
  • power cycling equipment,
  • assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
  • Representatives will perform related work as required.
Duties and Responsibilities:
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
  • Research required information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Redirect problems to appropriate resource
  • Accurately process and record call transactions using a computer and designated tracking software
  • Offer alternative solutions where appropriate with the objective of retaining customers and clients business
  • Organize ideas and communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates 
Skills Required:
  • Candidate Should have ability to speak and write clearly and accurately and Proper phone etiquette
  • Candidate must have demonstrated proficiency in typing and grammar
  • Knowledge of relevant software computer applications and equipment
  • Knowledge of customer service principles and practices
  • Candidate should have effective listening skills
  • Willingness to co-operate with others and work to the greater good
  • Multi-tasking capabilities
  • Weekend working availability on a Saturday & Sunday
  • Job Responsibilities: Trainee Support Executive
  • Education: B.Tech/B.E.
  • Salary: 3.6 Lacs
  • Industry: ITeS/BPO

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