D4t4 Solutions PLC - Trainee Product Specialist - Chennai
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D4t4 Solutions PLC

Trainee Product Specialist

D4t4 Solutions PLC

0 - 2 Years   |   Confidential   |   Chennai
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Job Description
About the Company:
We are energetically focused on solutions that enable you to get the most from your data  from collection through to management and analytics , D4t4 Solutions provides comprehensive products and services that drive value from your information assets.

Website: www.d4t4solutions.com

Profile Offered: Trainee Product Specialist

Job location: Chennai

Course Specialization: Any Graduate in Any Specialization

Desired Experience: 0 - 2 years

Roles and Responsibilities:
Troubleshooting, understanding, documenting and resolving issues in complex customer environments.
Stay up to date with and monitor numerous active support tickets at once, identifying risks and escalating them as necessary
Running, implementing and supporting complex systems driving revenue- generating and cost- saving processes thorough and detailed approach.
Create and maintain clear and accurate client configuration documentation.
Maintain complete documentations for all product related activities.
Run regular scheduled technical reviews of support requests with partners and direct clients.
Attend team meetings to share knowledge and ideas, provide progress reporting and collaborate on troubleshooting issues.
Provide clear, concise and timely updates to high priority and escalated issues.
Liaise with Development and Professional Services teams where a support request requires a software change or SME knowledge, agreeing timescales for resolution and communicating that back to the client.
Provide out of hours support via on on- call rota.
 Preview


Education:

B.Com., B.Sc., B.Tech/B.E.

Work Experience:

0 - 2 Years

Salary

Confidential

Industry

IT
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