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HCL Technologies ISD
Experience0-0 years  |  Salary1.8-1.8LPA  |  Job locationNoida

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Job Description
About HCL:
HCL is a leading global IT services, solutions and product engineering company. The companys mission is to leverage its technology partnerships on a global scale to deliver cost effective engineering solutions for the emerging network centric world. The company provides value-added, software engineering led IT solutions and services in the areas of e-commerce and Internet, as well as a gamut of enterprise product and management solutions to large and medium scale organizations, across the world.

Our presence across 18 countries gives us global reach and a vast rollout support capability. Together with our formidable team of high-caliber IT professionals we have successfully positioned ourselves at the vanguard of the global IT services revolution.

With more than ten years of experience in diverse networking technologies, over 450 customers to endorse our quality services and the unique Innovative VAP model at the core of our business strategy, HCL Technologies Ltd.- Infrastructure Division has emerged as an undisputed leader in the enterprise managed secured intelligent connectivity. The company offers several products and services to support customer requirements in the areas of:
  • Connectivity Services
  • Satellite Communication
  • Network Integration Services
  • Security Services
  • IT Infrastructure Management Services
Hundreds of our customers have trusted us with their networks from the drawing board stage itself giving us ample experience and expertise to provide services from consultancy, design to implementation and management across all service lines.

For more information kindly log on to http://www.hcl.in

Job Title: Trainee

Eligibility Criteria:

  • 2013 B.tech/BE (Branches - EEE, CS, IT, ECE, E&I)
  • 50% throughout in academics
  • No standing arrears
  • Willing to relocate anywhere in India/Abroad
  • Willing to sign the service agreement of 12 Months
  • Willing to work in 24*7 environment

Remuneration: 1.8L per Annum

Responsibilities

  • Respond to and diagnose, problems through discussions with users, including problem recognition
  • Responsible for activities relating to the evaluation, analysis, setup of PC-based software products
  • Use the Incident Management System to document information
  • Analyze, acknowledge & record each & every alert in the monitoring tools
  • Administer and provide User account provisioning & activities
  • Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Route problems to internal 2nd and 3rd level IT support staff
  • Escalate complex problem to appropriate support specialists
  • Routine maintenance updates with other IT staff and business units
  • Initiates, Coordinate and manage relationships with vendors and support staff
  • Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring
  • Identify, evaluate and prioritize customer problems and escalations
  • Participate in on-going training and departmental development
  • Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support


Soft Skills

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE
  • Should have good customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance


Technical Skills / Experience/Certification requirements

  • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
  • Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
  • Ability to learn new information quickly and the willingness to do so at all times
  • Ability to work flexible hours from time to time to cover for other staff
  • Should have understanding of IT Environment and ready to learn new processes and technologies
  • Customer Focus, Teamwork, Technical Expertise
  • Interpersonal Effectiveness, Concern for Order and Quality
  • Knowledge of basic Networking and other technologies
  • Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
  • Good to have basic understanding of Client Server Architecture, OS
  • CCNA/MCP/MSCA Preferred

  • Education: B.Tech/B.E.
  • Salary: 1.8 Lacs
  • Industry: IT Infrastructure
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