Trainee Engineer

Sectona is a Privileged Access Management company that helps enterprises mitigate risk of targeted attacks to privileged accounts spread across data centers and cloud. Sectona delivers integrated privilege management components for securing dynamic remote workforce access across on-premises or cloud workloads, endpoints and machine to machine communication. Sectona with its light, integrated approach provides a single console for securing passwords & secrets in embedded vault, secure access with cross-platform access technology & manage privileges over endpoints. Sectona works with diverse set of customers from 18+ countries with focus on India, Middle East, Africa & South East Asia.

Website: http://www.sectona.com/

Job Description:

Roles&Responsibilities :

1-BE / B.Tech / MCA / M.Tech / M.Sc (CS) / B.Sc (CS)
• Fresher or some experience of Support Engineering/ Customer Support/ Technical support/ System administration or related customer facing role.
• Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS.
• Experience with VMWare virtual environments, AWS Cloud Services or Microsoft Azure Platforms is preferred.
• Advanced troubleshooting & technical escalation management.
• Demonstrate an understanding of risk management, security policies and controls, user account lifecycle management and role-based access.
• Ability to learn new technologies quickly.
• Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
• Ability to work independently with little direct supervision and as a part of a team.
• Ability to remain calm, composed and articulate when dealing with tough customer situations.

Skill Set Required:

1-Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Sectona products.
• Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
• Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
• Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
• Collect information and document bugs with Engineering for product issues that are impacting customers.
• Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.
• Create process or troubleshooting documentation in the support knowledge base.

Profile/Designation : Trainee Engineer

Gender (Males Only/Females Only/Both) :Both

Job Location :Mumbai

Desired experience: 0-1 year

Target batch Passouts :2022-2023

Course specialization : BE / B.Tech / MCA / M.Tech / M.Sc (CS) / B.Sc (CS)

Academic % Criteria 10th,12th, Graduation (if any) -na

Candidate location (if any) :Mumbai

Probation/Training Period :3 months

Salary & Stipend :Stipend-20,000/month-Salary-3 LPA

Bond- (if any) & Penalty-(if any) No

Tentative date of interview Immediate

Tentative date of joining Immediate

Interview Process :
2 Technical round(In office)
-1 HR round(In office)