Trainee Debt Management and Personal Banker

About the Company: HDFC Bank was incorporated in August 1994. As of December 31, 2015, the Bank has a nationwide distribution network of 4,281 branches and 11,843 ATM's in 2,505 cities/towns. HDFC Bank is one of the leading private banks in India.

Website: www.hdfcbank.com

Eligiblity Criteria: MBA/PGDM - 2016 batch - 50% throughout 10th, 12th, Graduation and PG

Salary: Fixed CTC of 2,10,000 Per Annum (Additional Benefits/Perks: City Allowance basis posting location max upto 24000 per annum, Loan Benefits)

HDFC Bank is hiring for following 2 profiles -

Profile 1: Personal Banker

Job description:

- Relationship Management for a Portfolio of customers and providing Customer service
- Responsible for Cross Sell & enhancing relationship with existing customers and walk in customers
- Selling of Investment products like Mutual Fund, Insurance & Current account & Saving account
- Managing Operations like A/c opening, Fixed Deposit, Lockers, and Forex etc
- Generation of referrals from internal database
- Report Generation & filing
- Review all critical reports, monitor cash levels, fraud control, etc
- Branch administration & ATM (onsite) management
- Branch Operations and Audit Compliance

To view complete profile of Personal Banker, click here.

Profile 2: Trainee Debt Management

Job description:

- Outbound Call Management
-> To lead and manage an Outbound Tele calling Team addressing portfolio delinquency at the nascent stages and deliver high level customer service in the pursuit of Unit goals

- Inbound Call Management
-> To devise strategies and approaches to effectively manage interactions with customers who call into the bank in response to outreach programs

- Non Voice channels
-> To implement & recommend timing and nature of non-voice communication with customers

- People Management
-> To lead and direct a large and diverse team of telecallers with a focus Improving productivity and sustaining high levels of performance

- Monitoring & Tracking
-> To develop, implement and understand productivity and efficiency MIS used by the unit

Skills Required:

- Should possess strong leadership traits
- Strong negotiation and communication skills
- Analytical and informed decision making skills
- A flexible and adaptable temperament is preferred
- A strong bias for achievement is preferred
- Strong people skills and a fair and transparent manner of dealing with people

To view complete profile of Debt Management, click here.

Process:

- Aptitude Test
-Group Discussion
- Interviews