Trainee, Customer Services
COLT TECHNOLOGY SERVCIES INDIA PRIVATE LIMITED
0 - 1 Years
|
Confidential
|
Bengaluru
Colt understands business connectivity requirements and provides high performance, high bandwidth solutions to enable customer's success, with Colt's vision centering on being on being the most customer oriented business in the industry.
Colt is a recognised innovator in Software Defined Networks (SDN) and Network Function Virtualisation (NFV). Privately owned, Colt is one of the most financially sound companies in its industry and able to provide the best customer experience at a competitive price.
Website: www.colt.net
Profile Offered: Trainee, Customer Services
Job location: Bengaluru
Course Specialization: Any Graduate in Any Specialization
Desired Experience: 0 - 1 years
Roles and Responsibilities:
End to end ownership of the resolution and communication for customer Invoices, Payments enquiries.
Timely and Accurate handling of Customer IssuesRequests within the agreed business KPI s.
Resolve customer issues always following Colt standard processes.
Ensure the results of our TSAT surveys meet the expectations of Colt. Working towards delivering an effortless customer experience.
Managing email s from internal customers, ensuring efficient management to meet response time SLA.
Ensure a right first time, accurate approach to resolving our customers issues.
Feedback any gaps in processes to management.
Help to build strong relationships with all departments within Colt.
Strong knowledge in workflow, dispute management, RCA (route and cause analysis) and time utilization.
Education:
B.A., B.Com., B.Sc., B.Tech/B.E., BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA
Work Experience:
0 - 1 Years
Salary
Confidential
Industry
ITeS/BPO
