Technical Support Specialist

About The Company:
Trunkoz Technologies Pvt. Ltd. is one of the leading IT Products & Services providers. The company has an experience of over 16 years in providing various services including internet data center, disaster recovery, mails & messaging, remote infrastructure management and monitoring, domain registration, hosting services and web services automation product. We are looking for a network administrator with over 5 years of experience in managing huge networks

Website: http://www.trunkoz.com/

Experience Required: 0-2 years in Customer Service or similar capacity, preferably on an IT platform.

Salary: 2.2 LPA - 2.4 LPA

Detailed Requirements 
-Must be customer-focused, and willing to do whatever it takes to resolve customer issue.
-Strong customer interaction skills and ability to work in a variety of customer situations.
-Outstanding written and verbal communication skills.
-Ability to solve complex problems quickly, inventively and resourcefully.
-Good working knowledge of computers and the Internet; strong ability to develop new skills.
-Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.
-Strong attention to detail.
-Avid Internet User, with strong inclination towards technology.
-Highly motivated and energetic team player, with excellent interpersonal skills.

Tech knowledge required
-Networking and DNS basics.
-Basic knowledge of Linux/Windows Operating Systems,Basic knowledge of Hardware,Basic knowledge of softwares.
-Basic knowledge of Web and Email servers.
-Configuration and troubleshooting mail clients using IMAP/POP/SMTP.
-Troubleshooting server side scripts & Technologies involved (prior knowledge of these would be a plus)
-Domain name system (DNS).
-Domain names and domain name registration,Web Hosting & cPanel/Plesk.
-PHP,Perl,ASP, dotNET, Perl and FastCGI.
-Drupal, Wordpress,DotNetNuke, Magento, other softwares.
-Simple Database functions like Backup/Restore.
-Email Solutions,POP/IMAP/SMTP,Digital Certificates,Issuing/Generating/Installing,Website Builder Tools.

Responsibilities
-Troubleshooting, Resolving all Technical issues related to our software and the range of Products and Services it provisions.
-Interacting with clients via. Live chat, Web-based systems, On line forums and Telephone to resolve their problems and gather feedback.
-Testing & Analysis of all products & services.
-Identifying any bugs/issues in the system and assisting in their resolution.
-Recording, tracking and reporting problem activity.
-Building Strategies to improve efficiency, profitability and quality of service.
-Reviewing existing Product/Feature documentation; publish documentation in internal Knowledge bases.

Interview Rounds:
-Face to face followed by written/technical round.