Technical Support Level I
C3i Solutions Pvt. Ltd.
0 - 1 Years
|
2.7 - 3 LPA
|
Hyderabad
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Job Description
About the Company:
On June 5th, 2017 Telerx and C3i Healthcare Connections introduced C3i Solutions, a single new brand for the company’s consumer goods and life sciences divisions. C3i Solutions is a business process outsourcer specializing in global, high-touch consumer, patient and end user engagement. Our network of global contact centers provides unparalleled, 24/7, multi-lingual support to customers in over 175 countries. For the past 35 years, our unique, multi-channel approach and experience in highly regulated industries have made us the partner-of-choice for some of the world’s most trusted brands. With a strategic focus on innovation, we excel at protecting our clients’ brands, while maximizing productivity and cost efficiency.
Website: www.c3isolutions.com
Job location: Hyderabad
Desired Experience: 0-1 Years
Target Batch Passout: 2016-2017
Bond: NO
Salary: INR 2.7 LPA - INR 3 LPA
(The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)
Tentative date of interview: Will be communicated post registration window is closed.
* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.
Job Description & Skill Set Required:
-Research and identify solutions to software and hardware issues
-Diagnose and troubleshoot technical issues, including account setup and network configuration
-Ask customers targeted questions to quickly understand the root of the problem
-Track computer system issues through to resolution, within agreed time limits
-Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
-Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
-Provide prompt and accurate feedback to customers
-Refer to internal database or external resources to provide accurate tech solutions
-Ensure all issues are properly logged
-Prioritize and manage several open issues at one time
-Follow up with clients to ensure their IT systems are fully functional after troubleshooting
-Prepare accurate and timely reports
-Document technical knowledge in the form of notes and manuals
-Maintain jovial relationships with clients
Interview Process:
-Face to Face Interview
Last date to apply: 26th March 2018
Education:
B.Tech/B.E., BCA, MCA
Work Experience:
0 - 1 Years
Salary
2.7 - 3 LPA
Industry
ITeS/BPO
