Technical Support
Continuum Global
0 - 4 Years
|
Confidential
|
Mumbai
Continuum- A ConnectWise company is an IT software company that empowers technology solution providers (TSPs) to achieve success in their As-a-Service business with intelligent software, expert services, an immersive IT community, and a vast ecosystem of integrations. The unmatched flexibility of the ConnectWise platform fuels profitable, long-term growth for our Partners. With an innovative, integrated, and security-centric platform, ConnectWise enables TSPs to drive business efficiency with business automation, IT documentation, data management capabilities and increase revenue using remote monitoring, security, and backup disaster recovery technologies.
Website: https://www.connectwise.com
Profile: Technical Support L1
Job location: Mumbai
Course Specialization: Any Graduate
Desired Experience: 0 - 4 years
Job Responsibilities:
- Experience with Microsoft operating systems at the desktop and server level (Mandatory)
- Document partner interaction, troubleshooting, and results in a clear and concise manner
- Engages in the application of systems analysis of hardware or software for best practices per technical documentation, and provides solutions based on diagnosis of the problem
- Analyze, test, and modify partner and end user customer's computer systems based upon their unique design specifications and/or computing environment
- Interact with partners and end users to provide support via phone, ticket system and chat and answer user inquiries regarding the system
- Meet posted metrics for performance
- Organized, detail oriented, and self-motivated
- Ability to effectively communicate through phone, chat, and email is required
- Server level technical skills: server builds and administration, setup and support, virtual environment administration
- Ability to work on multiple issues simultaneously in a fast paced environment
- Ability to work within a team environment as well as work independently, while maintaining a high level of efficiency
Education:
B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Des, B.E-Com., B.F.Tech, B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS, Chartered Accountant, Diploma 1 Yr., Diploma 2 Yr., Diploma 3 Yr., LL.B, M. Pharm, M.A., M.A.(Hons.), M.Com.(Hons.), M.Des, M.Phil., M.Sc., M.Sc. (Tech.), M.Sc.(Hons.), M.Tech./M.E., MBA, MBBS, MBE, MCA, MCM, MFM, MMS, MSW, Nursing, P.G. Diploma 1 Yr., P.G. Diploma 2 Yr., P.G.D.B.A, P.G.D.B.M., P.G.D.C.A, Ph.D.
Work Experience:
0 - 4 Years
Salary
Confidential
Industry
IT
