Technical Support Executive(Work from Home)

About The Company:
Sara Technologies Inc. is name of an established Desktop, Web & Mobile Development Company, aiding businesses around the world to increase their profitability and efficiency. Our major area of focus is towards helping entrepreneurs to launch great Window, Web and Mobile products. We have produced immaculate .NET development solutions ranging from .net web development, .net Applications, Shopping Cart Development, .net Customization to dedicated .net developer hiring and consultancy. We assist companies of all sizes to carve and establish a strong online presence of their business.

Website:http://www.saraanalytics.com/

Salary:INR 1.80 LPA-INR 3.00 LPA

Desired Experience:0-3 Years

Tentative Date Of Joining:Immediate

Interview Process:
-Face to face Interview

*Please Note that the exact date and venue of interview will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:
-To provide world class service to all small business customers in a customer centric environment.
-Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools.
-Assisting customers with inquiries while providing consultative support and recommendations.
-Document in detail all interactions with customers.
-Effectively articulate complex information to a variety of technical and non technical customers.
-Educate customers on products. Help customers to be successful.
-Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.
-Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating.

Skill Set Required:
-Excellent communication Skills
-Sound Technical Knowledge of operating Systems
-Basic knowledge of IP Adress, Java & e-commerce
-Intermediate knowledge of MS Office suite, include Excel
-Good Customer service & interpersonal Skills