Technical Support Executives
DXC Technology
0 - 3 Years
|
Confidential
|
Bengaluru, Chennai
DXC is the worlds leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.
Website: www.dxc.technology
Profile Offered: Technical Support Executives
Job location: Chennai, Bengaluru
Course Specialization: BE Fresher. (2015-2018)
Desired Experience: 0 - 3 years
Roles and Responsibilities:
Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
Work is reviewed periodically by Supervisor or Team Lead.
Education:
B.Tech/B.E.
Work Experience:
0 - 3 Years
Salary
Confidential
Industry
IT
