Technical Support Executive-Samsung

About The company:

iEnergizer is a leading Business Process Outsourcing provider (“BPO”) of customer management solutions dedicated to delivering performance while actively supporting and advocating our client’s brand. iEnergizer helps our Partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. From sales to customer care, technical support and back-office services, iEnergizer provides client-centric solutions to a partner base that includes a number of Fortune 500 companies operating within different industry verticals including: Healthcare Payers and Providers, Banking, Financial Services, Insurance, Gaming, Publishing and Legal. We don’t consider ourselves simply an outsourcing provider. We are a trusted partner who acts as an extension of our clients' operations. iEnergizer provides our clients with high-quality service, while lowering operating costs in an innovative atmosphere that focuses on an exemplary customer experience, combined with continuous improvements in key business impacts. Being a mid-sized company enables us to offer clients the best of both worlds—the resources to provide a scalable environment, combined with an infrastructure that allows us to remain nimble and customer-focused.

Website address: www.ienergizer.com

Job Profile: Technical Support Executive-Samsung

Job Location: Noida

Desired experience: 0-1 Years

Course Specialization: B.Tech / B.E / BCA/B.Sc. Graduates

Probation Period: 3 Months

Training Period: 45 days

Salary: INR 2.04 LPA – INR 2.16 LPA

Bond: None

Date of Joining: Immediate

Tentative Interview Date*:  Will be communicated post registration window is closed

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

-To provide timely and effective resolutions to customers queries through calls. (Inbound Process). 

-To ensure timely achievement of targets assigned for self and program.

-To achieve productivity target.

-Ensure timely feedback to customers.

-Resolve customer queries within the assigned TAT.

-Adhere to the Login hrs & maintain the desired AHT Levels.

-Develop strong customer relationships and provide paramount service.

-Ascertain customer needs and take action in a timely manner.

-Should be flexible with shift timings.

-Ability to provide effective and achieve 100% customer satisfaction.

-Basic knowledge of Smartphones/Electronic Gadgets.

-Ready to provide customer service for smart phones/electronic gadgets.

Day to Day Activities:  

-To follow the work schedule as circulated/communicated

-To report to work at least 15 minutes prior to shift start so as to allow taking part in pre-shift briefings. Any late comings should be duly informed to the supervisor

-Login to the designated tool and fulfill the daily/ weekly login requirement

-Work towards meeting and exceeding the targets provided as per the performance scorecard parameters/KPIs communicated.

-To escalate issues and seek assistance from the Team Leader or the supervisor in case of customer queries and any other issue which needs to be attended

-To attend all the weekly/Daily Quality, Product, briefing/debriefing sessions as and when they occur

-To update oneself of any changes in the process. Attempt all the Training roll outs and successfully clear the assessments as and when they are shared in the program

-To adhere to the company and process specific policies and guidelines (HR policies, Administration guidelines, Work Place Floor Norms, Leave Policy and Compliance policy etc.)

-Following a proper channel for escalating issues. (Ensure a proper hierarchy is maintained)

-Based on program requirement Advisors can be shuffled between different LOB’s

Interview Process:

- 2 HR Rounds

- Operations Round for fresher