Technical Support Executive

About The Company: 

Optimum Software's range of IT solutions and services ensures that your organization is ready for tomorrow. Optimum Software Solutions has been established with the motive of developing useful application software as well as web development. Customers are always the first priority and delivering quality products is their trademark.

Website: www.optimum.co.in

Desired Experience: Fresher

Salary Details: INR 1.2 LPA

Job Location: Noida

Course Specialization: Diploma (CS/IT)

Last Date Of Registration: 1st December 2016 (Thursday)

Tentative Date Of Interview: Will be communicated post registration window is closed

Tentative Date Of Joining: Immediate

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description: 

Core job functions involve answering customer calls, collect Customer information, resolve technical issues.

Communicate effectively with customers in order to create a productive and diverse environment.

The role also involves interacting with clients and ensure timely resolution to the issue and ensuring high standards of customer satisfaction is achieved.

Communicate with peers to share best practices and providing accurate resolution to clients.

Utilize professional techniques to retain & delight customers.

Provide quality service & resolve concerns efficiently & professionally.

Above all take full ownership of the Incident from Creation to Closure.

Use of soft skills - Listen, Empathy, Courtesy etc.

Skills Required: 

Should have good problem-solving capability to resolve incidents and ensure no resolvable incidents are dispatched.

Good Computer acumen.

Excellent command over both spoken & written English.

Excellent Interpersonal & Negotiating Skills.

Excellent customer service skills.

Interview Process: HR and Technical interview