Technical Support Executive

About The Company: 

Vernix Technologies Private Limited is an India based company headquartered in Hyderabad that provides customer services. Vernix Technologies is growing rapidly to compete with top multinational company. Vernix Technologies is also a management consulting firm that serves many clients from leading businesses, governments, nongovernmental organizations, and nonprofit organizations. They help their clients make lasting improvements to their performance and realize their most important goals. They want to make client feel the "De-lite". Vernix Technologies is passionate in doing business and making its mark and providing services with high quality in every industry. Realizing the growing demand, they quickly mustered as a team of extremely skilled professionals, who helped them blend creativity with technical savvy, followed by an astute sense of business.

Website: www.vernixtech.com

Salary Details: INR 1.3 LPA - INR 3.2 LPA

Desired Experience: Fresher

Job Location: Hyderabad

Last Date Of Registration: 2nd March 2016

Tentative Date Of Interview: Will be communicated post registration window is closed.

Tentative Date Of Joining: Post completion of final exam.

Job Description: 

Individuals at this job are responsible for managing and resolving client queries / issues primarily through telephonic calls.

Assist & respond to technical queries via phone.

Ensure all contacts are documented using the tracking tool.

Ensure customers are satisfied with services offered.

Other duties and responsibilities as assigned.

Candidate should note that its a NIGHT SHIFT job since its a US Tech Support.

Skills Required: 

Excellent understanding of the technical fundamentals of the Internet. Candidate should have a solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as traceroute, ping, and dig.

Strong command line Linux skills. Candidate should have setup and run their own Linux servers before.

Excellent Windows, Mac & Linux troubleshooting ability.

The ability to be a good listener, and to really understand a customer problem or question and help them solve it.

Excellent telephone mannerisms. Some support will be provided over the phone (via our VoIP system).

Interview Process: Written, Group Discussion and Client Screening round.