Technical Support Executive

About The Company :

The basics digital solutions pvt ltd is a leading services provider of Integrated IT services to small, medium and large enterprises. The company with an employee strength of about 70, operates in 1 City requires Customer Support Engineer / BDE  for ours Indore office.

Profile Offered: Technical Support Executive

Website : http://www.thebasics.co.in/

Job Location: Indore

Desired experience: Freshers

Course Specialization: Any Graduate/Post Graduate

Batch: 2015/2016

Training Period: 15 Days

Salary: INR 1.2 LPA to INR 1.8 LPA

Date of Joining: Immediate

Tentative Interview Date: Will be communicated once the Registration Window is closed.

**The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

• Providing support, including procedural documentation and relevant reports responding within agreed time limits to call-outs
• Prioritizing and managing many open cases at one time
• Rapidly establishing a good working relationship with customers and other professionals.
• Research required information using available resources
• Follow standard processes and procedures
• Identify and escalate priority issues per Client specifications
• Redirect problems to appropriate resource
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers where necessary

Interview Process:

-Certificate Verification

-Group Discussion/ Personal Interview

-HR Interview

-Sales Head/ Technical Interview