Technical Support Executive
Perion Human Capital Solution
0 - 2 Years
|
Confidential
|
New Delhi
Perion Human Capital Solutions is RPO solution provider. We formulate our strategy to provide cost effective solutions to address the complexities that come with high-volume hiring, hard-to-fill positions and managing talent acquisition across numerous and distinct levels and sectors. Our goals go far beyond just meeting client SLAs. We aim to increase hiring speed, candidate access and talent quality by outsourcing your entire recruiting and hiring process.
Website: www.perionhcs.co.in
Profile Offered: Technical Support Executive
Job location: Delhi
Course Specialization: B.Sc in Any Specialization, BCA in Computers, B.Tech/B.E. in Any Specialization
Desired Experience: 0 - 2 years
Roles and Responsibilities:
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root of the problem.
- Track computer system issues through to resolution, within agreed time limits.
- Talk clients through a series of actions, either via phone, email or chat, until they- ve solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
- Provide prompt and accurate feedback to customers.
- Refer to internal database or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Maintain jovial relationships with clients.
Education:
B.Tech/B.E.
Work Experience:
0 - 2 Years
Salary
Confidential
Industry
IT
