Perion Human Capital Solution - Technical Support Executive - New Delhi
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Perion Human Capital Solution

Technical Support Executive

Perion Human Capital Solution

0 - 2 Years   |   Confidential   |   New Delhi
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Job Description
About the Company:
A young and dynamic organization with core expertise in Talent Acquisition, HR Consulting, Talent Management & Development, and End to End Staffing Solution.

Website: www.perionhcs.co.in

Profile Offered: Technical Support Executive

Job location: Delhi

Course Specialization: B.Tech/B.E. in Any Specialization, BCA in Computers, B.Sc in Any Specialization

Desired Experience: 0 - 2 years

Roles and Responsibilities:
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root of the problem.
- Track computer system issues through to resolution, within agreed time limits.
- Talk clients through a series of actions, either via phone, email or chat, until they- ve solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
- Provide prompt and accurate feedback to customers.
- Refer to internal database or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Maintain jovial relationships with clients.


Education:

B.Sc., B.Tech/B.E., BCA

Work Experience:

0 - 2 Years

Salary

Confidential

Industry

IT
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