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Technical Support Executive
About The Company :
PCYantra Computer Solutions Pvt. Ltd. is a progeny of One Solution Inc, which is headquartered in Chicago, IL, USA. One Solution Inc acts as a principle management firm on behalf of PCYantra Computer Solutions Pvt. Ltd. in US. PCYantra Computer Solutions Pvt. Ltd. is a Private Company which was incorporated on September 2012.
Website : www.pcyantra.com
Job Profile : Technical Support Executive
Job Location : Delhi
Desired Experience : 0 - 1 years
Course Specialization : B.Tech/BE/BSC/BBA/BCA/BA
Batches : 2015/2014
Salary : INR 1.8 LPA – 3 LPA (The salary depends on the quality / skills / performance of the candidates in the interview round/s )
Date of Joining : Immediate
Tentative Interview Date*: Will be communicated post registration window is closed.
*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.
Job Description and Requirements:
-Troubleshoot general desktop / Laptop issues on Call and Remote
-Troubleshoot Printer, Scanner and other peripheral issues
-Troubleshoot on Virus, Spyware, System Performance issues
-Troubleshoot Operating system updates and configuration modification.
-Implement tools for remote management, alert monitoring, and Virus detection.
-Good resolution rate of printer, desktop, laptop and software issues.
-Follow standard processes and procedures of the company
-Knowledge of relevant software computer applications and equipment
-Knowledge of customer service principles and practices
-Strong written and verbal communication skills
-Willing to work in night shifts
Interview Process :
-Written/ Technical /HR Round/s
- Job Responsibilities: Technical Support Executive
- Education: B.Sc., B.Tech/B.E., BCA
- Work Ex: 0 - 1 yrs
- Salary: 3 Lacs
- Industry: IT