Technical Support Executive

About The Company :
KInfo IT Solutions is a service provider which provides Printer Support on all leading brands for US customers.

Website: www.kinfoitsolutions.com

Job Location: Mohali

Desired experience: 0-3 Years

Course Specialization: Any Graduate

Target Batch Passout: 2014-2017

Training/Probation Period: None

Salary: INR 1.4 - 3.6 LPA + Incentives (The final CTC will depend upon candidates’ performance during the interview and will be at the company’s discretion)

Bond: None

Tentative date of Joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Last Date to Apply: 25 September 2017

Job Description and Skill Set Required:

- Provide client support and technical issues resolution through phone or email.
- Providing technical support related to any of the product lines like computers, laptops, Operating System (Windows, iOS, Android), browser, email, chat, anti-virus, firewall, router, printer, scanner, computer hardware, Office applications, Google Apps, QuickBooks.
- Troubleshoot and resolve client tech issues related to computers, routers, and printers. Fixation of Virus and Malware Intrusion Etc.
- Ensure equipment or software being installed complies with company policies and regulations
- Monitor and maintain computer systems and networks
- Work proactively to update customers by reporting progress regarding outstanding queries
- Endeavor to respond to all customer requests in a timely manner while improving customer experience
- Stay abreast of changes taking place in computer technology
- Ability to identify and react accurately to the behavior and emotions of customers.
- Adaptability and team work – Rapidly establish a good working relationship with clients and other resolver teams
- Planning and organizing – must be able to manage multiple open cases at one time
- Critical thinking and problem solving - must be able to identify both simple and complex computer problems, analyze them, and solve them
- Outstanding verbal and written communication skills in English
- Should possess good telephonic and email etiquette\'s.
- Must be Punctual.
- Must be comfortable working in Night Shift.

Interview Process:

- HR Round
- Director Round