Technical Support Executive

About the Company:

Extramarks provides learning solutions to students of the K-12 segment. It\\\'s learning App has become extremely popular amongst students in India and abroad. Premier schools in India are already using Extramarks learning solutions to deliver education to students.

Extramarks also prepares students for entrance examinations through Learning App and Smart Coaching Centres for IIT-JEE and Medical. These centers provide a perfect blend of expert faculty and digital technology to ensure concept based learning instead of rote learning.

Extramarks Learning App and Learning Tablet have become extremely popular amongst students of K-12 who study at home only with Extramarks.

Website: www.extramarks.com

Offices in: Singapore, India, South Africa, Middle East & Indonesia

Profile: Technical Support Executive

Job Locations: Bangalore

Joining: Immediate 

Academic Qualification: B.E. / B.Tech , BCA, BSc Tech

Eligibility Criteria: Students with Active Backlogs are not eligible.

Salary Offered: CTC Upto 3.0 LPA 

Training Period: 1 month 

Probation Period : 6 Month

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Description: 

1.     Phone support experience is necessary.

2.     Prompt response to support Android and Windows based systems.

3.     Familiarity with remote desktop applications and help desk software.

4.     Ability to diagnose technical issues and provide prompt and accurate resolution to customers via remote assistance or visiting to their place.

5.     Ask customers targeted questions to quickly understand the root cause of the problem.

6.     Excellence in problem-solving, communication and writing skills.

7.     Should have great customer handling skills and able to handle unforeseen situations.

8.     Ability to learn new Information quickly.

9.     Ability to work flexible hours from time to time to cover for other service desk staff.

Required skill sets:

- In-depth understanding of the web and remote access support solutions

- Excellent interpersonal and team management skill.

- Skill to anticipate technical problems and addressing them at grass root level.

Rounds Of Interview:

1. Profile shortlisting (HR Round)
2.Group Discussion
3.Written Test (General Aptitude and English). (Direct entry for AMCAT > 450)
4.Sales Pitch Round
5.Final Interview