Technical Support Executive

About The Company:

Masters Support Tech was founded in April 2013 with a talented team of agents and managers. Since then, MST has grown to a workforce of over 80 employees and is currently scaling by adding 10 employees per month. The founders have together spent decades in the industry, thus carrying a strong knowledge to lead our growing organization.

Website:www.masterssupporttech.com

Salary: INR 1.86 to 3.6 LPA

Probation / Training Period: None

Desired Experience: 1-3 Years

Course Specialization: Any Graduate

Target Batch Passout: 2012-2015

Bond: No

Tentative date of joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed.

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

- Minimum 6 Months experience in providing the technical support.

- Knowledge and hands on experience with Windows XP, Vista, Windows 7,8 , 3.Windows 10,10.1 & MAC operating systems.

- Provide Support for Windows, routers, printers etc.

- Working with customers to identify software problems and advising on the solution.

- Logging and keeping record of customer/employee queries.

- Logical thinker & Ability to deal with difficult callers.

- Quickly identify issues and resolve them based on guidelines.

- Candidate must possess impeccable verbal and written communication skills.

- Must possess customer handling & telephonic etiquettes.

- Sound Knowledge of computer & Internet.

- Should be able to work in night shifts (US Shifts)

- Should have an attitude that is well approachable by consumers and understanding their problems.

- Should have extremely good listening skills in order to understand what the customers want to say or express.

- Ensuring the satisfaction of customers in every stage of the process.

Interview Process:

-Face to Face Interview