Technical Support Executive

About The Company:
Founded in 2005, Fusion Outsourcing is dedicated to developing effective outsourcing partnerships with clients in order to accelerate time to market, reduce operational cost and empowering them to devote more time to their core business. Leveraging best in class people, processes, and technologies, Fusion outsourcing provides high-quality, high-value Consulting and Outsourcing services to clients in major markets. We never project ourselves as a one stop shop offering everything. Instead our focus is on offering only those services wherein we are sure that whatever we bring on the table would either compete with the best or overtake them.

Website:http://www.fusionoutsourcing.com/

Salary:INR 1–3 LPA (based on interview performance and experience)

Desired Experience:1-3 Year

Bond:1 Year

Probation Period:2 Months

Tentative Date Of Joining:Immediate

Interview Process:
-HR Interview
-Online test
-Operation round of Interview

*Please Note that the exact date and venue of interview will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:
-To provide technical support over telephone and email enquiries from users for the software,
-To log support calls and document their outcome to facilitate the resolution of common queries.
-To redirect or escalate support requests to the appropriate member, if required,
-To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
-To install and configure the software to agreed standards.
-To educate the customers about the software and place the orders of the interested candidates.
-To provide at all times a professional, courteous and rapid response to individual customers
-Identifies staff development and training needs and ensures that training is obtained.
-Maintains records, prepares reports, and composes correspondence relative to the work.
-Reviews, analyzes, and resolves contested case reports.

Skill Set Required:
-PC proficiency along with strong communication skills is essential.
-Candidate should be comfortable working in night shift.
-Candidate need to stick to organization at-least for a year.
-To maintain personal and professional development to meet the changing demands of the job,participate in appropriate training activities and encourage and support staff in their development and training.
-Minimum 1 year of experience in International Calling
-Excellent analytical and abstract reasoning skills, plus excellent organization skills.
-Excellent level of knowledge/expertise with PC, Internet Research, software, analyzing and troubleshooting problems and prioritizing issues & Basic Knowledge of Printer troubleshooting, and Networking.
-Excellent oral, written and interpersonal communication skills.
-Should be problem-solvers, exhibit superior customer service skills, and display the ability to solve technical issues quickly, sometimes under pressure.
-Basic technical knowledge of Operating systems like Windows XP, 7, Vista,
-Ability to maintain records, prepare reports, and conduct correspondence.
-Ability to analyze and evaluate a variety of information