Technical Support Executive

About the Company:
EPAY Systems is a leading SaaS provider of seamless human capital management technology and services designed to help medium to large businesses manage their workforce in a lot less time and with a lot less work. Their solutions include recruiting and applicant tracking, new hire onboarding, benefits administration, HR management, time tracking, workforce management, payroll processing, tax management, ACA reporting and COBRA administration. At EPAY, they understand the challenges of people management, especially when dealing with the complexities of an hourly workforce. Thats why their number 1 priority is to make your life easier. Their services, complete with easy-to-use cloud software and 24/7 customer support, manage everything for you—from pre-hire to retire.

Website: www.epaysystems.com

Job location: Greater Noida

Desired Experience: 6 Months-2 Years
Female fresher candidates with excellent communication skills can apply for this role.

Target Batch Passout: 2014-2016

Salary: INR 3.25 LPA – INR 4.75 LPA 
(The final CTC will depend upon candidates’ performance during the interview, candidates’ past experience  and will be at the company’s discretion)

Course Specialization: B.E./B.Tech./B.Sc/BCA

Tentative date of joining: Depending upon Notice Period

Tenative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description :
-Troubleshoot system cases at Level 1 support. Interact with customers to understand issues in accordance to EPAY’s HCM platform and resolve the cases in a timely fashion, driving high customer satisfaction.
-Adjust customers’ system setup according to new customer requirements or plan changes.
-Adhere to the SOPs and set protocols driving the department’s matrices and maintain the contractual service level agreements for EPAY customers.
-Ensure excellent incident management skills while documenting all customers’ transactions in our CRM application (Salesforce).
-Identify and analyze specific workforce trends for our customers and suggests best practices from a compliancy standpoint.

Skill Set Required:
-Strong customer facing skills, including verbal and written communication
-Ability to work under pressure while resolving critical issues and communicating action plans to the customer as required
-Candidate who are willing to work in Night shift (US Shift)
-Should have prior experience handling US, Canada and UK based customers

Interview Process:
-Face to face Interview

Note:
-Transportation facility will be provided for female candidates within Greater Noida.
-Only those candidates who are willing to work in Night Shift should apply.