ANA Advisory - Technical Support Executive - Gurgaon
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ANA Advisory

Technical Support Executive

ANA Advisory

0 - 5 Years   |   1 - 5 LPA   |   Gurgaon
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Job Description
About the Company:
ANA Advisory, is dedicated to providing simple but effective solutions to solve common day everyday PC problems. We help PC users to secure, protect and fix their computers.

Website: www.anaadvisory.com

Profile Offered: Technical Support Executive

Job Location: Gurgaon

Course Specialization: Any Graduate in Any Specialization,Any Postgraduate in Any Specialization,Any Doctorate in Any Specialization

Desired Experience: 0 - 5 years

Roles and Responsibilites:
Responds to customer technical problems/issues related to hardware, software
and networking via e-mail/chat and phone.
Owns customer issues from beginning to resolution (handles in place).
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Uses troubleshooting techniques and tools to identify products that are defective
and follows guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Recreates, identifies and provides input on unique or recurring customer problems.
Monitors and tracks issues to ensure accurate resolution.


Education:

B.Com., B.Tech/B.E., BBA, BMM, BMS

Work Experience:

0 - 5 Years

Salary

1 - 5 LPA

Industry

ITeS/BPO
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