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Technical Support Engineer(Voice Process)
About The Company :
The basics digital solutions pvt ltd is a leading services provider of Integrated IT services to small, medium and large enterprises. The company with an employee strength of about 70, operates in 1 City requires Customer Support Engineer / BDE for ours Indore office....
Website : www.thebasics.co.in
Job Location: Indore
Desired experience: 0.6-2 Years
Course Specialization: B.Tech/BE(IT),BCA,B.SC,MCA,M.Sc
Training Period: 3 Months
Salary: INR 1.2 LPA – 2 LPA
Bond: 1 Year
Date of Joining: Immediate
Tentative Interview Date: Will be communicated once the Registration Window is closed.
**The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.
● Providing support, including procedural documentation and relevant reports;
● Responding within agreed time limits to callouts;
● Prioritizing and managing many open cases at one time;
● Rapidly establishing a good working relationship with customers and other professionals.
● Research required information using available resources;
● Follow standard processes and procedures;
● Identify and escalate priority issues per Client specifications;
● Redirect problems to appropriate resource;
● Organize ideas and communicate oral messages appropriate to listeners and situations;
● Follow up and make scheduled call backs to customers where necessary;
Skill Set Required:
- Person should be good learner.
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of relevant software computer applications and equipment;
- Knowledge of customer service principles and practices;
- Effective listening skills;
- Willingness to cooperate with others and work to the greater good;
- Multitasking capabilities;
- Weekend working availability on a Saturday or Sunday
- Able to work in rotational Shift.
- Capable of working well under pressure
- Enthusiasm to be continually learning
- Job Responsibilities: Technical Support Engineer(Voice Process)
- Education: B.Sc., B.Tech/B.E., BCA, M.Sc. (Tech.), M.Tech./M.E., MBA, MCA, P.G.D.C.A
- Work Ex: 0.6 - 2 yrs
- Salary: 2 Lacs
- Industry: IT