TEKISHUB CONSULTING SERVICES PRIVATE LIMITED - Technical Support Engineer-Network - Bengaluru, Chennai, Hyderabad
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TEKISHUB CONSULTING SERVICES PRIVATE LIMITED

Technical Support Engineer-Network

TEKISHUB CONSULTING SERVICES PRIVATE LIMITED

1 - 3 Years   |   1 - 4 LPA   |   Bengaluru, Chennai, Hyderabad
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Job Description
About the Company:
Tekishub always strives and maintains to face all challenges and make a mark of its own in today's competitive world to stay ahead of the latest trends and competitive developments while building a responsive and agile IT network with capability to support growth.

Website: www.tekishub.com

Profile Offered: Technical Support Engineer-Network

Job location: Chennai, Bengaluru, Hyderabad

Course Specialization: Any Graduate in Any Specialization

Desired Experience: 1 - 3 years

Roles and Responsibilities:
Troubleshoot all Level 1/ 2 Calls from customers.
Ensure consistent customer satisfaction.
Document all communication with customers in the CRM.
Notify/Discuss with TL/Manager on tickets that require assistance.
Timely handoff (escalation) of cases that require technical escalation to L3 TAC.
Plan and constantly work on upgrading tech and product expertise.
Contribute to the knowledge base/ Tech Forum


Education:

B.Com., B.Sc., B.Tech/B.E., BCA

Work Experience:

1 - 3 Years

Salary

1 - 4 LPA

Industry

IT
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