Technical Support Engineer
Value Point Systems Pvt. Ltd
0 - 0 Years
|
2.4 - 3 LPA
|
Bengaluru
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Job Description
About the Company:-
Welcome to Value Point Systems, one of the leading complete IT Infrastructure Services companies in South Asia. We are a global System Integrator with expertise in providing end-to-end IT Infrastructure solutions and services with best in class technology partnerships. Headquartered in Bengaluru, India, Value point Systems is one of its Top 50 IT companies and one amongst the first 5 Tier II Systems Integrators having Pan India presence. Built on the foundation of trust, commitment & mutual respect, our thought leaders are committed in ensuring customer‐centric approaches to guarantee lasting experiences & sustainable relationships. We have been delivering innovative, optimum, effective solutions and services to over 15,000 large enterprises and SMEs including Fortune 500 customers for over 25 years, worldwide.
Website: www.valuepoint.co.in
Job location: Chennai
Desired Experience: Freshers
Target Batch Passout: 2019
Training/Probation Period: None
Salary: INR 2.4 LPA- INR 3 LPA
(The final CTC will depend upon candidate’s performance in the interview and will be at the company discretion)
Course Specialization: B.Tech (Any Branch)/BCA/MCA
Bond: None
Tentative date of interview: Will be communicated post registration window is closed.
* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.
Job Description & Skill Set Required:
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
Required-
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Last date to apply: 19 December 2018
Interview Process:
- Technical Round
- HR Round
Education:
B.Tech/B.E., BCA, MCA
Work Experience:
0 - 0 Years
Salary
2.4 - 3 LPA
Industry
IT
