Technical Support Engineer

About The Company:

Unbxd is the smartest Product Discovery Platform that understands shoppers’ intent and connects them to products they are most likely to buy — across site search, navigation and recommendation purchase journeys. The platform combines AI-based automation, powerful merchandising controls and extensive user experience capabilities, to enhance on-site shopper experience and increase revenue for online retailers.
This applies advanced data sciences to connect shoppers to the products they are most likely to buy, while providing predictive actionable insights for merchandising. With Unbxd’s Machine Learning Site Search, shoppers receive optimized search results based on merchandiser insight coupled with advanced machine learning algorithms. 

Unbxd enables 36 billion annual interactions and $4.5 billion in online GMV, for leading retailers like Ashley HomeStore, Express, HSN, and Rue21, across the globe. 

Unbxd is trusted by over 1,200 e-commerce websites in 40 countries including Express, Ashley HomeStore, FreshDirect, HSN and ibSupply, to power over 4 Billion interactions a month. If this excites you to know more, you may also not want to miss out would be at our site

Website: www.unbxd.com

Profile:  Technical Support Engineer

Job Location: Bengaluru

Desired experience: 0 to 1 years

Course Specialization: B.Tech/M.Tech/BCA

Batch pass out : 2017-2019

Salary: CTC 3.0 LPA to CTC 5.0 LPA

Tentative date of Joining: Immediate

Tentative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Responsibilities:

The responsibilities for this role include but are not limited to

- Interacting with customers using the telephone, email, and chat services to resolve support incidents

- Contact and resolve customer issues within the target service level agreements

- Scope and document customer incidents with troubleshooting, root cause, and resolution information

- Follow the internal processes, policies, and guidelines on collaboration, escalation & communication

- Contribute to the internal and external facing knowledge base for faster resolution of incidents

Skills Required:

- Must have good verbal and written communication skills in the English language.

- Problem-solving skills and good troubleshooting acumen

- Passion for technology and aptitude to ramp up on technical and business concepts.

- Be able to work in high visibility, high pressured scenarios

- Willing to work in rotational 24/7 support shift model, On-call rotation and work off hours as required

- Good level familiarity with using a ticketing and tech support platforms such as Zendesk, Freshdesk, and Salesforce

- Collaborate across teams to identify root cause for technical issues

- Collaborate and work closely with core engineering teams daily

- Own and drive technical issues through to resolution

- Proficient with technical problem-solving methodologies

- Ability to effectively communicate technical details to all audiences

- Excellent communication and interpersonal skills

- Strong organizational and time management skills

Interview Rounds:

-Written Test

-Technical Round

-HR Round

Cab Facility and Meal facility available.

Every Friday Cultural event.

Performance based appraisal and token of appreciation.