Technical Support Engineer

About The company

Spoors Technology Solutions Pvt Ltd is India’s First Self Service Mobile + Cloud Integrated platform for managing  field teams with support for all local Languages Spoors EFFORT(Effortless Field Force Optimization and Reporting Toolkit) is a : Mobile enabled Cloud solution No Setup and Provisioning Time.

Specialties:

- Field Force Organising and Reporting
- Mobile Backup solutions
- Fleet Tracking
- Mobile Device Management.

Website-  www.Spoors.in

Note: male candidates would be preferred.

Desired experience- Fresher

Job Location: Hyderabad

Course Specialization- B.Tech/BE

Batch-2016-2017

Salary- INR 1.2 LPA 

Probation Period- 6 Months

Bond- 1 Year

Date of Joining- Immediate

Interview Process-

1. Aptitude (Multiple choice Questions)

2. HR Round

3. Technical Rounds.

Tentative Interview Date*-Will be communicated post registration window is closed.

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

Technical Support Engineer (Not Testing/ Coding/Development/Programming)

- Answering customers Calls, both technical and service related and resolve concerns in a timely and efficient manner via telephone, e-mail, on-line, etc.

- Take ownership of customer issues reported and see problems through to resolution.

- Advocate on behalf of customers for issues, enhancements and defects.

- Generate FAQs for our customer knowledge base.

- Work on Customer Relations projects as necessary.

- Understand products serviced and systems used.

- Prioritize tasks in fast-paced environment.

- Ensure all customer communication and activities are logged.

- Follow up with customers as necessary to ensure their issues have been resolved.

- To provide enterprise level technical support to our customers via phone, web, email, chat,ticketing and other support channels as required.

Skills Required:

- Good Communication Skills and Listening skills.

- Should know three languages English,Hindi,Telugu.

- Candidate must be flexible to Work on Shifts.

- Problem-solving skills.

- Familiarity with operating systems, backup software and database.