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Technical Support Engineer
Spoors Technology Solutions Pvt Ltd is India’s First Self Service Mobile + Cloud Integrated platform for managing field teams with support for all local Languages Spoors EFFORT(Effortless Field Force Optimization and Reporting Toolkit) is a : Mobile enabled Cloud solution No Setup and Provisioning Time.
- Field Force Organising and Reporting
- Mobile Backup solutions
- Fleet Tracking
- Mobile Device Management.
Job Location: Hyderabad
Desired Experience: 0-1 year’s
Salary: INR 1.2 LPA – INR 1.8 LPA
Bond: 2 years.
Tentative Date of Interview: Will be communicated post registration window is closed.
- Aptitude (Multiple choice Questions)
- HR Round
- Technical Round.
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Document knowledge in the form of knowledge base tech notes and articles.
- To provide enterprise level technical support to our customers via phone, web, email, chat,ticketing and other support channels as required.
Skill Set Required:
- Good Communication Skills and Listening skills.
- Problem-solving skills.
- Familiarity with operating systems, backup software and database.
- Should know three languages English,Hindi,Telugu.
Last Date to Apply: 17/05/2016
- Job Responsibilities: Technical Support Engineer
- Education: B.Sc., B.Tech/B.E.
- Work Ex: 0 - 1 yrs
- Salary: 1.8 Lacs
- Industry: IT