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Technical Support Engineer

Spoors Technology Solutions India Pvt Ltd.
0-1 years  |  1.2-1.8LPA  |  Hyderabad

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Job Description

Company Profile:
Spoors Technology Solutions Pvt Ltd is India’s First Self Service Mobile + Cloud Integrated platform for managing  field teams with support for all local Languages Spoors EFFORT(Effortless Field Force Optimization and Reporting Toolkit) is a : Mobile enabled Cloud solution No Setup and Provisioning Time.
- Field Force Organising and Reporting
- Mobile Backup solutions
- Fleet Tracking
- Mobile Device Management.


Job Location: Hyderabad

Desired Experience:  0-1 year’s

Salary:  INR 1.2 LPA – INR 1.8  LPA

Bond:  2 years.

Tentative Date of Interview: Will be communicated post registration window is closed.

Interview Process:
-  Aptitude (Multiple choice Questions)
-  HR Round
- Technical Round.

Job Description:
Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Document knowledge in the form of knowledge base tech notes and articles.
- To provide enterprise level technical support to our customers via phone, web, email, chat,ticketing and other support channels as required.

Skill Set Required:
Good Communication Skills and Listening skills.
- Problem-solving skills.
- Familiarity with operating systems, backup software and database.
- Should know three languages English,Hindi,Telugu.

Last Date to Apply: 17/05/2016

  • Job Responsibilities: Technical Support Engineer
  • Education: B.Sc., B.Tech/B.E.
  • Work Ex: 0 - 1 yrs
  • Salary: 1.8 Lacs
  • Industry: IT

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