Technical Support Engineer

Company Profile:
Spoors Technology Solutions Pvt Ltd is India’s First Self Service Mobile + Cloud Integrated platform for managing  field teams with support for all local Languages Spoors EFFORT(Effortless Field Force Optimization and Reporting Toolkit) is a : Mobile enabled Cloud solution No Setup and Provisioning Time.
Specialties:
- Field Force Organising and Reporting
- Mobile Backup solutions
- Fleet Tracking
- Mobile Device Management.

Website:  www.Spoors.in

Job Location: Hyderabad

Desired Experience:  0-1 year’s

Salary:  INR 1.2 LPA – INR 1.8  LPA

Bond:  2 years.

Tentative Date of Interview: Will be communicated post registration window is closed.

Interview Process:
-  Aptitude (Multiple choice Questions)
-  HR Round
- Technical Round.

Job Description:
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Document knowledge in the form of knowledge base tech notes and articles.
- To provide enterprise level technical support to our customers via phone, web, email, chat,ticketing and other support channels as required.

Skill Set Required:
- Good Communication Skills and Listening skills.
- Problem-solving skills.
- Familiarity with operating systems, backup software and database.
- Should know three languages English,Hindi,Telugu.

Last Date to Apply: 17/05/2016