Technical Support Engineer

About The company

REVE Systems is a VoIP products and solutions company, with headquarters in Singapore. They currently service customers in more than 75 countries around the world. They have offices in Singapore, Bangladesh, India, UK, US & Hong Kong.
REVE Systems is a 11 year old organisation, developing unique solutions for the VoIP and telecom/ mobile industry. They are category leaders in Mobile VoIP, with our flagship product iTel Mobile Dialer Express being used across 2200 switches across 78+ countries. Their customers range from young start up's to the biggest of Telecom Carriers.
 

Website address:  http://www.revesoft.com/

Desired experience- Freshers

Probation Period:  6 Months

Salary: Rs.2.76 LPA (Depending upon the performance of the candidate)

Bond: None

Date of Joining: Immediate

Interview Process:

• Telephonic HR Round
• Face to Face –Support Team
• Head- Support Team Round (Skype Interview)
• Face to Face round with Country Manager

Interview Location:  New Delhi

Tentative Interview Date: will be communicated post registration window is closed.

Job Description

Candidate will be responsible for performing following activities:

• Installation and maintenance of company’s VoIP software & products
• Giving customer support through online, chat, phone and email
• Server management, remote monitoring of servers in Internet data centers
• Developing technical test tools for better customer support
• Providing technical training to customers worldwide on company’s products and helping with product usage
• Documentation of all tasks 

Skills Required

• Good communication skills
• Experience in providing support to VoIP related products, preferably soft switches, Dialers, media gateways, etc.
• Knowledge of Linux, databases like MySQL
• Basic knowledge of networking, server management and software installations