Technical Support Engineer

About The Company:- Seeking out highly competitive markets to show our technological expertise and strength in research & development; our key interest is developing applications for translating data into meaningful and actionable information. we strive to be the most productive business partners to companies aiming at resolving complex issues and looking at increasing revenues. we love what we do and are passionate about innovating new solutions to the most complex issues. traQmatiX is a family where different individuals come together to work for accomplishing a singular goal.

Website: https://www.traqmatix.com/

Salary: INR 1.80 LPA-2.64 LPA (The CTC will be applicable post the successful completion of training period of 3-6 Months)
         For Freshers Stipend during training period: INR 8,000 Per Month
        (The final CTC will depend upon candidates’ performance during the interview and will be at the company’s discretion)

Target Batch Passouts: 2015-2016

Course Specialization: B.E./B.Tech(EC/EE/EI)

Job Location: Gurgaon

Desired Experience: 0-1 Year

Tentative Date Of Interview: Will be communicated post registration window is closed.

Tentative Date Of Joining: Immediate

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:-
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers..
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Shifts: Day/Night rotational shift (Continuous night shifts will not be there).
- Document knowledge in the form of knowledge base tech notes and articles.

Skill Set Required:-
-Good client-facing skills
-Good written and verbal communication skills
-Accept responsibility
-Good communication skills-oral & written
-Good at Coordination
-Ability to multi-task
-Pleasant personality
-Decision making and problem solving skills

Interview Process:
- Written Test and F2F interview for freshers.
- Face to face Interview for experienced candidates

Last Date To Apply: 3 April 2017