Endurance International Group (India) Pvt Ltd - Technical Support Engineer - Mumbai
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Endurance International Group (India) Pvt Ltd

Technical Support Engineer

Endurance International Group (India) Pvt Ltd

0 - 2 Years   |   0.5 - 2.5 LPA   |   Mumbai
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Job Description
About the Company:
Endurance International Group. EIG is a publicly traded (NASDAQ: EIGI) Technology company with a vision to empower small and medium-sized businesses on the various online platforms. They have their presence in over 3+ countries and have recently started exploring the South East Asia Market which kick started with their recent acquisition of the Directi's web presence business in India.

Website: https://www.endurance.com/

Profile Offered: Technical Support Engineer

Job location: Mumbai

Course Specialization: B.Tech/B.E/BCA/MCA

Desired Experience: 0 - 2 years

Responsibilities:
- Troubleshooting, resolving all technical issues related to our software and the
- range of products and services it provisions
- Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback
- Testing & analysis of all products & services
- Identifying any bugs/issues in the system and assisting in their resolution
- Recording, tracking and reporting problem activity
- Building strategies to improve efficiency, profitability and quality of service
- Reviewing existing product/feature documentation publish documentation in internal knowledge bases

Detailed Requirements:
- Must be customer focused and willing to do whatever it takes to resolve customer issue
- Strong customer interaction skills and ability to work in a variety of customer situations
- Outstanding written and verbal communication skills
- Ability to solve complex problems quickly, inventively and resourcefully
- Good working knowledge of computers and the internet; strong ability to develop new skills
- Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation
- Strong attention to detail
- Avid internet user, with strong inclination towards technology
- Highly motivated and energetic team player, with excellent interpersonal skills
- Must be willing to work in rotational shifts

Tech knowledge required:
- Networking and DNS basics
- Basic knowledge of Linux/Windows Operating Systems.
- Basic knowledge of Hardware/ Softwares
- Basic knowledge of Web and Email servers
- Configuration and troubleshooting mail clients using IMAP/POP/SMTP
- Troubleshooting server side scripts
- Technologies involved (prior knowledge of these would be a plus):
- Domain name system (DNS)
- Domain names and domain name registration
- Web Hosting, cPanel/Plesk, PHP,Perl,ASP, dotNET, Perl and FastCGI
- Simple Database functions like Backup/Restore
- Email Solutions
- POP/IMAP/SMTP
- Digital Certificate/ Issuing


Education:

B.Tech/B.E., BCA

Work Experience:

0 - 2 Years

Salary

0.5 - 2.5 LPA

Industry

IT
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