Technical Support Engineer
DumiSoft India Private Limited
0 - 1 Years
|
1.8 - 2.4 LPA
|
Bengaluru
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Job Description
About the Company:
DumiSoft is a high quality software development company and a creation of highly innovative software developers based in Dubai. The company is registered under one of the leading Dubai-based small business software developing companies, Duminex General Trading LLC which was founded in 2004. Over the years, DumiSoft has provided customers with high quality Cheque writing software, Cheque printing software as well as other products and services thus registering unparalleled satisfaction for all our customers.
Website: www.dumisoft.com
Job location: Bangalore
Desired Experience: 0-1 year
Target Batch Passout: 2016-2017
Salary: INR 1.8 LPA to INR 2.4 LPA
(The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)
Course Specialization: Any Graduates
Tentative date of interview: Will be communicated post registration window is closed.
* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.
Job Description & Skill Set Required:
-Research and identify solutions to software and hardware issues
-Diagnose and troubleshoot technical issues, including account setup and network configuration
-Ask customers targeted questions to quickly understand the root of the problem
-Track computer system issues through to resolution, within agreed time limits
-Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
-Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
-Provide prompt and accurate feedback to customers
-Refer to internal database or external resources to provide accurate tech solutions
-Ensure all issues are properly logged
-Prioritize and manage several open issues at one time
-Follow up with clients to ensure their IT systems are fully functional after troubleshooting
-Prepare accurate and timely reports
-Document technical knowledge in the form of notes and manuals
-Maintain jovial relationships with clients
Interview Process:
-Telephonic Round
Face to Face Interview
Last date to apply: 24th January 2018
Education:
B.Sc., B.Tech/B.E., BBA, BBI, BBM, BCA
Work Experience:
0 - 1 Years
Salary
1.8 - 2.4 LPA
Industry
IT
