Crossover - Technical Support Engineer - Hyderabad
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Crossover

Technical Support Engineer

Crossover

0 - 3 Years   |   Confidential   |   Hyderabad
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Job Description
About the Company:
Crossover has been a pioneer of the remote work model since our inception in 2010 - helping thousands of people find great work opportunities. We focus on full-time, long-term work - not short-term 'gigs' or freelancing side jobs. Most of our positions are within a large and growing portfolio of software companies. Since we focus on remote work, our openings can be filled globally and pay standardized compensation rates, regardless of where you choose to live.

Website: www.crossover.com

Profile Offered: Technical Support Engineer

Job location: Hyderabad

Course Specialization: ME/M.Tech, M.Com,  BSc, BCA, BE/B.Tech, PG Diploma, MSc, Diploma, B.Com, MCA

Desired Experience: 0 to 3 Years

Roles and Responsibilities:
Solving the difficult customer problems that our AI bot was unable to help them with.
Use voice and written communications to ask insightful questions that get to the root cause of the customer's problem.
Generating solutions using your deep product knowledge and our rich knowledge bases.
Spending over 20% of your time learning, improving your ability to support the products you know and expanding the breadth of products you can support.


Education:

B.Com., B.Tech/B.E., BCA, Diploma 3 Yr., M.Tech./M.E.

Work Experience:

0 - 3 Years

Salary

Confidential

Industry

IT
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