Technical Support Engineer
Aryaka Networks India Pvt Ltd
0 - 4 Years
|
Confidential
|
Bengaluru
Aryaka was founded in 2009 by a group of visionary entrepreneurs who foresaw the importance of a managed wide area network delivered as a consumable service. The focus was on operational simplicity and a highly responsive infrastructure experience that was constantly in tune with the demands of the business. Interestingly, this was before the notion of clouds became mainstream and much before SD-WAN as a terminology was invented.
Aryaka (pronounced as ahr-yah-kah) is a name derived from Sanskrit, the ancient Indian language and loosely means "the noble" or "the truthful". For us, our customers are our truth. The company's vision and values are therefore fueled by unbridled customer centricity and a passion to go above and beyond.
With the rising popularity of multi-cloud solutions and the demands of predictable application performance globally, we see Aryaka's pioneering solutions become increasingly popular. The Aryaka SmartServices platform and its portfolio of managed service offerings are considered best-in-class and a gold standard across the industry, leading us to earn high net promoter scores. Not surprisingly, our WAN transformation solutions are now an important cog in the wheel of our customers digital transformation initiatives.
As we look to the road ahead, we are proud to stand by our mission to connect enterprises across cities, countries and clouds delivering uncompromised application performance.
Website: www.aryaka.com
Profile Offered: Technical Support Engineer
Job location: Bengaluru
Course Specialization: Any Graduate in Any Specialization
Desired Experience: 0 - 4 years
Roles and Responsibilities:
Implement application network topology with routing and IPSec [with or without GRE] configuration.
On regular basis, monitor the health of Aryaka Core Networks as well as customer networks and identify the trends & report to the support management.
Proactively identify, diagnose, analyze and troubleshoot the issues on customer networks as well as Aryaka Core Networks.
Research alternative solutions or workarounds and knows the impact.
Appropriately escalate the issues to the next level or engineering and involve the support management.
Implement regular upgrades to the networks.
Document the issues and solutions in the Knowledge Base.
Willing to work in Shifts round the clock in a 24 7 environment on Rotational basis.
Troubleshooting proxy, routing and firewall related issue and escalate in a timely manner.
Education:
B.Com., B.Sc., B.Tech/B.E., BCA
Work Experience:
0 - 4 Years
Salary
Confidential
Industry
IT
