Technical Support Engineer

About the company: 
Wingify is an India based fast-growing software company that makes globally admired technology products like VWO and PushCrew. Our products are loved by thousands of businesses and users across 90+ countries. Our customer list includes brands like Microsoft, Lenovo, Walt Disney, Target, Ebay and Airforce.com. 

Website : http://www.wingify.com 

Designation: Technical support engineer

Salary: 3-5 LPA

Location : New Delhi

Experience : 1-3 Years

Job descriptiopn:
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.
- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
- Create internal or external knowledgebase articles/whitepapers.
-Work with the product management team to continuously evolve the product based on customer feedback, reported issues and new trending technologies.

Skills
- Outstanding communication, understanding and writing skills.
- Good understanding of web applications, HTML, JavaScript, and CSS.
- Ability to analyze logs to understand the issues, and have a thorough flair of learning new technologies.
- Well organized with utmost care to details, along with good comprehending skills to address issues.
- Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.Strong problem-solving skills.Organized and reliable self-starter who can work independently.Strong written and verbal skills.
- Willing to work in rotating shifts.