Technical Support Consultant/Product Support

About the Company:

Wingify is an India based fast-growing software company that makes technology products that are globally admired such as Visual Website Optimizer and PushCrew. Our products are loved by thousands of businesses and users across 90+ countries, and the customer list includes brands like Microsoft, Lenovo, Walt Disney, Target, Ebay and Airforce.com

Website: www.wingify.com

Profile: Technical Support Consultant/Product Support

Desired Experience: 1 - 3 years

Job Location: New Delhi

Course Specialization: B.Tech

Salary: INR 4 LPA – INR 6 LPA (Fixed) + Shift allowances

Bond: None

Tentative date of joining: will be communicated post registration window

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:  

A Product Support Engineer serves as an expert on VWO and associated web technologies. This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties. Support engineer is the technical interface between our customers and VWO’s Development/QA and Product management teams.

Job Responsibilities:

-Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

-Regular and proactive follow ups with customers with recommendations, workarounds, updates, and action plans.

-Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.

-Create internal or external knowledgebase articles/whitepapers.

-Work with the product management team to continuously evolve the product based on customer feedback, reported issues and new trending technologies.

Professional Competencies:

-Prior experience of supporting enterprise customers.

-Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams. 

-Outstanding communication, understanding and writing skills.

-Good understanding of web applications, HTML, JavaScript, and CSS.

-Ability to analyze logs to understand the issues, and have a thorough flair of learning new technologies.

-Well organized with utmost care to details, along with good comprehending skills to address issues.

-Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers

Skills & Experience:

-Bachelor’s degree, Computer Science related.

-Minimum 1 years in customer support role.

-Strong problem solving skills.

-Organized and reliable self starter who can work independently.

-Strong written and verbal skills.

-Willing to work in rotating shifts.

Interview Process:

-Assignment Round

-Telephonic Round

-Technical Interview