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HP Inc

Technical support Consultant

HP Inc

0 - 1 Years   |   2.52 - 2.52 LPA   |   Bangalore
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Job Description
About the Company: HP Inc. is an American technology company, created on November 1, 2015 as the successor of Hewlett-Packard, along with Hewlett Packard Enterprise. It develops and provides hardware, such as personal computers and printers.
HP Inc. is the larger successor of Hewlett-Packard in terms of revenue, and uses the original NYSE ticker symbol of HPQ (whereas Hewlett Packard Enterprise uses a new ticker, HPE).

Job Location: Bangalore

Interview location: Bangalore

Eligibility: 2017 Batch - Graduate in any discipline or equivalent

Salary: INR 2,52,000 annually. + shift allowance (if employee works in shifts) + Variable Payout (annually)

Roles and Responsibilities:

 -  Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system
 -  Providing excellent customer service support to customers during every single interaction
 -  Assisting end users to avoid or reduce problem occurrences and adding case resolution to Knowledge Management System
 -  Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence and providing direction and guidance to process improvements.
 -  Representing and leading an HP team in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

Skills Required:

 - Candidate shouls have excellent Communication Skills.
 - Candidate should be willing to work in all Shifts (including night shift)

Interview Process:

 - Group Discussion
 - Soft Skill Interview
 - Technical Interview
 - Operations Interview
 - HR Interview
 - Final Selection

Job Responsibilities:

Technical support Consultant

Education:

B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.E-Com., B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS, Chartered Accountant, Diploma 1 Yr., Diploma 2 Yr., Diploma 3 Yr.

Work Experience:

0 - 1 Years

Salary

2.52 - 2.52 LPA

Industry

IT

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